From once only standard notifications sent out to a mass audience via predictive dialers, there is an increasing necessity for advanced systems which can effortlessly integrate the company’s overall solution- giving it the revolutionary edge to rise above the competitive industry
Our ACD ensures uniform call distribution across available agents and balanced load dissemination across multiple office locations as the LACD systems intelligently route the calls. It is packed with customized routine engine which distributes calls based on pre-defined rules including skill-based call routing, FIFO and priority. In addition, it comes pre-integrated with an IVR that provides self-service and option to reach the specified department directly.
Intelligently used to route contacts based on ANI and DNIS, our ACD solutions allow you to easily apply inbound automatic call distribution routing for all contact types, including voice, email, chat, IM, social and SMS.
Furthermore, ACD provides predictive dialing to boost productivity by automatically calling multiple contacts based on estimated agent availability,filtering out no-party contacts, and multiple number dialing features which enable agents to dial alternate number of contact based on the dispositions.
By providing agents and opportunity to review contact’s details prior dialing a customer, this offers agents enough time to optimize readiness before entertaining an new number- giving consumers the feel of professional customer care and service.
Simply put, the self service Interactive Voice Response solutions gives you the capability to create an excellent end-to-end customer experience that minimizes dropped calls leading to maximized customer satisfaction. We provide a gateway to turn clients into loyal customers- your certain revenue.
- Inbound and outbound dialling
- CRM Integrations for real time access to client information
- Number masking for security and confidentiality
- Automatic FTP recording to external FTP servers
- Call routing
- Alternate number dialing
- Engages Priority call
- Call back rescheduling
- Automatic voice compression
- TPV with internal/external IVR
- Multi format live voice recording and reports
- Do-not-call Compliance
- Time zone alert and mapping
- Unlimited Campaigns
- Real-Time statistics & reporting.
- Aggressive security features to crub unauthorized access
- Automatic back-up support capability